Are these prices truly fixed?
Yes. The price you see is the full project cost. We don't charge for source files, final delivery, or for staying within the listed revision rounds. Anything outside the listed scope is quoted upfront before work begins.
How does payment work?
Fixed packages are paid in full upfront via secure card payment (Stripe). We accept Visa, Mastercard, American Express, and Discover. For Bespoke quotes above $1,500, we can arrange 50/50 split payment (50% on start, 50% before final delivery) on request.
What happens after I order?
You'll receive a discovery brief within 24 hours, a 45-minute kickoff call within 2 business days, and initial directions within 72 hours of brief approval. Full delivery follows the timeline listed on each package.
What if none of the directions work for me?
If you reject all initial directions and we haven't started revisions yet, you're eligible for an 80% refund (we keep 20% for the concept development time). See our
refund policy for the full breakdown.
What's the timeline if I have a tight deadline?
Our standard timelines are in each package. For genuine rush projects, we can typically compress timelines by 30–40% with a rush fee — usually around 25% of the base price. Contact us to discuss before ordering.
Do I really own the design when it's finished?
Yes — completely. On full payment and final delivery, all intellectual property and copyright transfers to you, including editable source files. Trademark registration, however, is your responsibility.
Can I cancel partway through a project?
Yes. Refund amounts depend on the stage — see our
cancellation policy for the breakdown. Generally: full refund before brief delivery, partial refund before initial directions, reduced refund during revisions, and no refund after final delivery.
Do you work internationally?
Yes. We work with clients across North America, Europe, the Middle East, and Asia. All pricing is in USD, paid via international card processing. We accommodate time zones for kickoff calls.