Refund Policy
Last updated: April 28, 2026
Because creative services involve real design hours that cannot be returned in the conventional sense, our refund policy is structured around project stages rather than a single time-based window. Below is a clear breakdown of when and how refunds apply.
In short: Full refund before initial directions are delivered. 80% refund if you reject all directions. 40% refund if you halt during the revision phase. No refund after final delivery. Always reach out first — we'd rather solve the problem than process a refund.
1. Refund stages
Stage A — Before initial directions delivered (100% refund)
If you cancel before we deliver the initial directions, you are entitled to a full 100% refund, no questions. Email us at contact@efancymedia.com with your order reference. We process the refund within 5–10 business days.
Stage B — Initial directions delivered, no revisions yet (80% refund)
If you've received the initial design directions and none of them fit your business, you may request an 80% refund. The 20% retained reflects the concept development time, which represents a significant portion of any creative project's value. This request must be made within 5 business days of direction delivery.
Stage C — Revisions in progress (40% refund)
If you've approved a direction and we've begun revisions, but you decide to halt the project, you may receive a 40% refund. The remaining 60% covers direction development plus the revision rounds already performed.
Stage D — After final delivery (no refund)
Once final files have been delivered and intellectual property has been transferred, the project is considered complete and no refunds are available. This is the industry standard for completed digital design work.
2. How to request a refund
Email contact@efancymedia.com with:
- Your order reference number (or the email address used to place the order)
- The project name
- The reason for your refund request (optional — helps us improve, but not required)
We acknowledge all refund requests within 1 business day and confirm the eligible refund amount based on the project stage. We're not adversarial about this — if your stage is unclear, we'll lean in your favour.
3. Refund processing
Approved refunds are processed back to the original payment method via Stripe:
- Stripe to your bank: 5–10 business days
- Appearance on your statement: may take an additional 1–2 business days depending on your card issuer
If the refund has not appeared after 14 business days, contact us and we'll provide the Stripe transaction reference for follow-up with your bank.
4. Non-refundable items
The following are not eligible for refund:
- Completed and delivered final designs (Stage D above)
- Add-on services already delivered
- Rush fees or expedited delivery surcharges
- Third-party costs we incurred on your behalf (licensed fonts, stock imagery, printer proofs)
- Discretionary discounts already applied to other line items
5. Discretionary refunds outside this policy
We may issue full or partial refunds outside the stages above in the following cases:
- We failed to deliver within the agreed timeline by more than 14 days with no client-side delay
- The delivered work materially fails to match the agreed brief
- We are unable to continue the project due to circumstances on our side (illness, force majeure)
In these cases, we typically prefer to resolve through revision or replacement before issuing a refund.
6. Chargebacks
If you have a payment concern, contact us first. Filing a chargeback without first reaching out is treated as a breach of our Terms of Service and may result in immediate suspension of services and pursuit of the disputed amount through lawful collection. We will provide all project documentation to your card issuer in the event of a dispute.
7. Contact us
If anything in this policy is unclear, please ask before placing an order.
Efancy Media LLC
4283 Express Lane Suite 5424 709
Sarasota, FL 34249, United States
Email: contact@efancymedia.com
Phone: +1 (718) 750-4799